Return Policy
Right to Return
Customers have the right to return any merchandise that is new, unused, and in its original, undamaged packaging within 30 days from the date of delivery.
Initiation of Return
To initiate a return, customers must contact our Customer Service Department, providing their order number and specific details regarding the merchandise they wish to return.
Refund Process
Upon our receipt and inspection of the returned merchandise, customers will be issued a full refund for the product, provided it meets the conditions stated herein. Refunds will be processed within an estimated four-week timeframe. This duration includes:
- Transit time for us to receive the returned item(s) from the shipping carrier (approximately 5-10 business days)
- Internal processing time upon receipt of the item(s) (approximately 3-5 business days)
- Time required for the customer's financial institution to process our refund request (approximately 5-10 business days)
Shipping Costs
Should the return be a result of an error on our part, such as the delivery of incorrect or defective merchandise, we will assume responsibility for all return shipping costs.
Limitations and Exclusions
Certain types of merchandise may be excluded from this return policy due to hygiene, safety, or other reasons. These exclusions will be clearly stated on the product listing page.
Governing Law
This Return Policy is governed by the laws of the jurisdiction in which our company is registered.
Shipping Policy
Shipping Destinations
We ship to all 50 U.S. states. We do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
Shipping Methods
We offer standard shipping through reputable carriers. Expedited shipping options may be available at an additional cost.
Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination. Free shipping promotions may be available for qualifying orders.
Order Processing Time
Orders are typically processed within 1-3 business days. Processing time does not include weekends or holidays.
Estimated Delivery Time
Standard shipping typically takes 5-10 business days, depending on the destination. We are not responsible for delays caused by the shipping carrier, weather, or any other circumstances beyond our control.
Tracking Information
A tracking number will be provided via email once your order has been shipped.
Risk of Loss
All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier.
Shipping Errors and Damages
If you receive an incorrect or damaged item, please contact us within 7 days of receiving the item to initiate a return or exchange. We will cover all shipping costs for returns and exchanges due to our error.
Governing Law
This Shipping Policy is governed by the laws of the jurisdiction in which our company is registered.
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